According to José Gustavo Lemes Pereira, business manager at Leucotron, “productivity tools are those that optimize time and other resources in the execution of daily tasks, especially for teams that work with customer service and relationships.”
Therefore, these tools help ruce costs for the company and increase team productivity, because they contribute to increasing the capacity for daily interactions per professional. In other words, with the right amount of resources, all of this makes the team more productive.
Among a series of software and solutions
Leucotron has the right tools to increase productivity in services, such as:
software for managing call centers in the context of telephone calls;
softphones for assistance by telephone operators and general users of the system;
telephone billing system, for monitoring costs and call duration.
According to José Gustavo, “when it comes to serving channels such as social mia, the customer has access to a complete platform, Conecta Leucotron , which unifies platforms botim data such as WhatsApp , WebChat, Facebook Messenger, Microsoft Teams, Telegram, E-mail and SMS.”
How do these tools work?
Call center management software
It is a solution with web applications for operators and supervisors, with the purpose of managing and monitoring telephone call handling.
It also allows the attendant to interact according to their shift, when starting and ending their shift, making stops when necessary and checking the progress of their statistics.
In turn for the supervisor
with this productivity tool it is possible to:
monitor the progress of service statistics in real time;
control work stoppages and restarts;
manage staff and calls through taking britney’s post as an example flexible, exportable reports.
Softphones for marketing list customer service – Contact Board
This is software that allows What are Leucotron’s both ordinary users and telephone operators to answer telephone calls and view the status of extensions.